The BMC Remedy Service Desk: Incident Management User Guide describes how to use the BMC Remedy Incident Management application of the BMC Remedy IT Service Management Suite. The BMC Remedy IT Service Management Suite includes: The BMC Remedy Service Desk solution, which includes the. Bmc Remedy It Service Management Administration Guide Pdf For latest installation and upgrade information, see BMC Remedy ITSM 8.1 Deployment online documentation. Publish those services in a service catalog, and automate fulfillment of those services for the user The pdf link does not work. This topic provides information that. 10 Data Management Administrator’s Guide BMC Remedy IT Service Management 7.5.00 BMC Remedy Asset Management. For more information, see the BMC Remedy Change Management User’s Guide. BMC Remedy Incident Management BMC Remedy Incident Management is used to manage incidents.
what is remedy testing, explain that and how can use that.
Answer / sumit tambekar
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Hi, Remedy is a tool by BMC software (earlier it was from Remedy Corporations, BMC took over Remedy Corporation around 2003) It is a CRM tool used for Customer Relationship applications such as ticketing application, workflow automation & existing applications integration. simple example of Remedy application is Help-Desk application where tickets are locked by end users or customers & these tickets are resolved by Support Staff members. This tool is built on the top of Java & is quite stable. Latest version from BMC is remedy ARS 7.5 (Action Request System) Remedy testing is a confusing sentence; but one of the meaning can be testing workflows using Remedy tool. Or testing applications made in BMC remedy; as testing happens with every application before application is deployed on production; on the similar line Remedy application also have to be tested. as far as remedy application testing is concerned; GUI, Validations & workflow routing are tested. Yes, Remedy is not only used for production; it also used for automation of workflows & business processing. It also used in ITSM (IT Service Management); for example Incident management, Problem Management; Change Management; Assent Management; Knowledge Management. These are Out-of-Box application from BMC softwares, which provides facility to manage enterprise need of an organization. Regards, Sumit
what is remedy testing, explain that and how can use that.
Answer / srinivasa reddy
Remedy is a tool developed by BMC.The applications developed using that tool and then we test it is called remedy testing
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what is remedy testing, explain that and how can use that.
Answer / srinivasreddy
hi jayaprabhu, i agee with you,but remedy is not only used by production support and also we have seperate developers,testers,production support,support nmanagemnt people
what is remedy testing, explain that and how can use that.
Answer / amar
Remedy 7.5 Incident Management And Change Management User Manual Pdf
Remedy is action Request system, and it's same as explained above. Remedy testing: Testing of the remedy application + whenever any organization uses the remedy software, it modifies the application according to its customers and industry needs, during the process organization may customize/develop their own tools(Ex:- Web support for the Remedy standalone application OR Interface between the remedy ticketing system and other ticketing system Etc.) Testing of all the above mentioned applications is sometimes named as Remedy Testing Hope it helps!
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what is remedy testing, explain that and how can use that.
Answer / jayaprabhu
Hi frnd, Remedy is tools which is used by the Production support people for the Status updated of the issue
Remedy 7.5 Incident Management And Change Management User Manual 2016
what is remedy testing, explain that and how can use that.
Answer / kamblep
Maybe it is another name for Recovery Testing...Not sure.